Frequently Asked Questions
Each individual workshop takes about 1 hour to complete. Users receive a completion certificate after completing the workshop and have the opportunity to complete a final project and interact in the discussion threads with other educators.
Theme FAQS
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file from the extracted data: ella_theme_package_1_0_X.zip, then you just need to upload this file to your Shopify store.
To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com
Yes, we will assist you to install the template if needed